DevSecOps

DevSecOps in Midtrans will be joining a team as a defender of our system. You will work closely with the area of infrastructure, security and operations to automate the building and deployment of our various systems. In this position you will build, maintain, and operate systems to ensure our environment and applications are secure from threats, and meet a number of stringent security, especially PCI DSS. You'll be expected to perform any action that is necessary to prevent any potential breach on our system. Basically, we are a looking for an experienced engineer who brings creativity and craftsmanship to the project of delivering secure payment services. You should be comfortable working in a fast-paced consensus driven culture.

Roles and Responsibilities

• Implement various security control on our environment based on international standards and best practices
• Evaluate and improve server hardening based on the report from Security Engineer's team
• Implement technical solution for IT Operations team to mitigate security and compliance related findings
• Maintain an up to date information on newest security vulnerability and document plan on mitigation process
• Perform a quick analysis and mitigation action when incidents related to security breach occur in our system
• Create report regarding security breach when it happens
• Build and maintain tools and programs to operate, deploy and monitor our distributed platform
• Assist the devops team in implementing best practices for infrastructure operations, software build and deployment
• Develop and improve our monitoring and alerting systems
• Assist with organization wide security considerations

Qualifications

• Min. 2 years experience in relevant field
• Have a working knowledge on Linux and *nix System
• Have a working knowledge on how to harden a Linux System
• Have a working knowledge on automation system (e.g. Chef, Ansible)
• Have a working knowledge on orchestration system (e.g. Docker, Kubernetes)
• Have a strong analytical skill
• Demonstrate good communication skills
• Strong experience with documenting test environments
• Having a working knowledge on managing cloud infrastructure (e.g. GCP, AWS)
• Having a working knowledge on managing microservices stacks (e.g. Kafka, Kong, HAProxy, etc)

IRIS Product & Operation Manager

IRIS is a Midtrans own disbursement/payment platform that is used by our external and internal clients. IRIS clients are B2B companies who need a system to perform various types and use cases of transactions/payments to all Banks in Indonesia, as well as GoPay and OVO. IRIS team operates its business starting from acquiring and negotiating with potential merchants to use IRIS system, to helping them be registered/onboarded to Midtrans as a partner and providing services/support when needed. This position is going to join the merchant product & operation team to be the centre of excellence for the end to end merchant management. Other responsibilities would include managing IRIS business projects and process improvements as well as product improvements to ensure product market readiness.

Roles & Responsibilities

• Own the end to end merchant onboarding process and after sales service, define improvement gaps and implement continuous improvements as required.
• Become the first point of contact for IRIS Merchant onboarding team on day to day operations for issue escalations, while identifying and implement improvement opportunities.
• Manage projects related to IRIS product and business improvements with internal parties.
• Do the necessary research to propose for IRIS product strategy to contribute positively to business.
• Co-manage the relationship between IRIS product and its internal and external stakeholders.

Qualifications

• 3 years minimum experience handling process improvement and project management is a must.
• Having the willingness and ability to identify gaps in multiple processes and passion for process improvement is necessary to excel in this role.
• Experience in managing a financial technology product or experience in product development / product operations is a plus.
• Experience in engaging and managing multiple stakeholders and projects at the same time to align with goals and objectives is a must.
• Experience in Financial Technology or Banking Industry is a plus.
• Ready for challenges and have the willingness to learn and adapt to new things.
• Comfortable in presenting ideas to stakeholders with emphasis on data and facts is necessary in this position.

Merchant Support Engineer

Merchant Support Engineer in Midtrans will help eCommerce merchants to identify their problems and give them the best solution. You must give the solution that is understandable by merchants, so that they are happy with our service! You will be a part of our Support Team, where you will gain and learn knowledge regarding the whole process of eCommerce and payment gateway, both from technical side and operational side.

Roles & Responsibilities

• Analyze the merchant's problem and suggest the best solutions
• Assist on the integration processes with Midtrans
• Maintain some library (PHP, Java, Ruby) / plugin (Prestashop, Woocommerce, Magento, Opencart) / affiliated platforms (Shopify)

Qualifications

• Bachelor's degree from technical major (Computer Science, Information Technology, Information System)
• Familiarity with 1 or more of backend programming/scripting language (Java, PHP, Node JS, Python, Ruby, Java, Go, ASP, .NET, etc.) is a must
• Fresh graduates are welcome to apply
• A highly analytical problem-solver
• Attention to details
• Excellent communication skills
• Ability to work independently as well as in teams
• Ability to work well under pressure
• Fluent in both written and spoken English and Indonesian
• Appreciates high-performance and reusable codes

Big Plus If You Have

• Contribution to open-source projects (please share your github account)
• Previous work on any plugin / affiliated platforms
• Basic knowledge of version-control/code-collaboration tools like Git (Github, Gitlab, Bitbucket, etc.)
• Understanding of Object Oriented Programming or Functional Programming paradigm

Partner Engagement Executive

Midtrans strives to develop better payment solutions for the eCommerce industry. Business Expansion in Midtrans is crucial for expanding growth of our existing eCommerce merchants. What will you do? You will assist the Business Department in expansion functions, including analyzing and managing the growth of specific, existing eCommerce merchants and/or projects in the online industry. You will engage with our partners and clients to grow their business volume and have better sustainability in the industry. You will also be the bridge of communication for our partners and clients whenever we launch new products by preparing sales presentation on a regular basis. If you have a degree in business or experience working in a sales and/or account management functions and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward for you to join the team! Employment Status: Permanent Employee

Roles & Responsibilities

• Maintain pipelines of existing accounts
• Follow through on clients' progress and perform scheduled periodic visits to clients
• Conduct sales presentation to all clients on an agreed-upon and consistent basis
• Liaise with Business Intelligence team to research market trends and develop mix of products and services to meet clients' business needs
• Assist on diversifying accounts through current clients portfolio i.e. obtaining referrals
• Administer troubleshooting actions related to integration and payment errors
• Responsible for administrative duties, such as preparing sales reports, maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Qualifications

• Bachelor’s degree in Business Management, Sales, Communication, or related academic area
• A minimum of 2-3 year(s) of experience in marketing and sales
• Willingness to go out of office for conducting presentations and meetings
• Ability to negotiate, persuade and influence others
• Excellent interpersonal, communication, presentation and analytical skills
• Proficient in MS Office software especially Outlook, Excel, Powerpoint, and Word
• Proven ability to build and maintain effective relations with customers

Partner Growth Manager

Midtrans strives to develop a better payment solution for the eCommerce industry. As a Partner Growth Manager in Midtrans plays an important role to acquire new deals and start partnerships with local and global eCommerce business players. What will you do? Partner Growth Manager in Midtrans will supervise Partner growth team, including end-to-end management and execution of all clients' contractual assets that help drive the company's key business goals. If you have a degree in business or experience working in sales or other related areas and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward for you to join the team!

Roles & Responsibilities

• Lead a team and work alongside the sales team to acquire new clients with support in all aspects of deal execution, including prioritization, strategic and product assessment, transaction structuring, and negotiation
• Assist in the development of the sales plan. Prepare forecast and OKR reporting for the leaders and upper management, for use in organizational planning, financial forecasting and strategic planning
• Land and expand: build process and funnel for manual top-down reachout, onboarding and acquisition
• Provide full visibility into the client pipeline at every stage of engagement
• Develop a strong understanding of the e-commerce market and be the first person that a client calls for escalation
• Work closely with the other Business and Partnerships teams to ensure rapport and collaboration between partners and clients
• Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms

Qualifications

• Bachelor’s degree in Sales, Business Management, Communication or related academic area
• A minimum of 3-4 year(s) of experience in sales is mandatory. Prior experience in e-commerce will be a plus point
• Prior experience in leading teams
• Proficiency in both Bahasa and English is required
• Strong leadership and team building skills
• Ability to negotiate, persuade and influence others
• Excellent interpersonal, communication, presentation and analytical skills
• Proven ability to maintain projects and and maintain effective relations with clients

Partnership Associate - Financial Institution

Midtrans strives to develop a better payment solution for the eCommerce industry. We believe a great payment solution are well-provided by a great project management process. Partnership Associate in Midtrans is crucial for delivering a better payment solution by managing projects properly. Partnership Associate in Midtrans will assist in project management functions, especially in providing added value product to eCommerce merchants and payment provider partners at Midtrans. You will work closely with the Product team, and manage cross-team communication to ensure product readiness.  You will also maintain the communication process for our partners and internal team in Midtrans for every project by providing clear documentation and communication channel for the entire stakeholders.

Roles & Responsibilities

• Build a strong relationship with Bank, Telco, Over the Counter, and other payment providers.
• Create a clear project documentation
• Manage project/feature development process.
• Manage cross-team communication, and guide the internal stakeholders to be able to self-manage
• Create and analyze feature performance review periodically
• Conduct regular meeting with stakeholders to improve the performance
• Conduct continuous improvement of business process
• Conduct market research regularly to have a better understanding.
• Manage multiple projects without sacrificing the quality of work
• Proactively establish good working relationships with all project stakeholders

Qualifications

• Bachelor’s degree in Computer Science, Information System, or related academic area
• Have 2 years of working experience (preferably in the e-Commerce industry)
• Prior experience in project management will be a plus
• Possess strong analytical and critical thinking skills
• Excellent interpersonal, communication, and presentation skills
• Loves to conduct performance analysis
• Loves to write proper documentation and report
• Speak and write in English with business-level fluency

Program Manager Offline Payment

Midtrans thrives to develop better payment solutions for the Indonesia industries (both brick-n-mortar store and eCommerce). As Program Manager Offline Payment you will be part of business & operations team accountable for delivering special projects across Offline Payment products (Lombok, Gopay & Unified). Partnering with Device Management team, Go-To-Market and Product and Development Teams to execute strategies for highest priority products and solutions, for different segments of the merchant.

Responsibilities

• This role will focus on keeping external or internal clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 
• This role includes troubleshooting technical issues, ensuring that service agreements get met.
• In any work setting, this role requires someone who can keep a positive relationship with clients, meet deadlines, lead a team, stay organised, manage conflict and use creativity to find ways to make the service better.
• Responsible for maintaining and developing key client relationships.
• Responsible and having strong ownership for the delivery of service and service metrics to the client.
• Responsible for supporting quality programs.
• Responsible for embedding new processes and workflows into the team.
• Drive continuous improvement and value add initiatives.
• Responsibility for meeting the obligations established within the contract.
• Responsibility for assessing and implementing change, strategic directions.
• Ensure process documentation complete and robust.
• Coaching, developing and managing team members.
• Ownership of serious issue resolution and escalation management

Requirements

• 7 years above in Service Delivery or Project Environment.
• Former experience on Banking - Offline Payment industries will be added value
• ITIL / PMP would be a plus.
• Service focused on the ability to meet targets on a continuing basis.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Strong supervisory, coaching and project management skills.
• Ability to manage multiple simultaneous activities across different business activities.
• Delivery focus documentation is a must.
• Proven focus on continuous improvement and adding value to clients.
• Strong organisational, multi-tasking, and time-management skills.
• Strong communication skills, excellent negotiation, influence, mediation and conflict management skills
• Ability to work in a process-driven high demand environment.
• Fluent in English and are a confident communicator

Senior Account Receivable

Provides financial, administrative and clerical support by ensuring that the company receives payments for goods and services and properly records the transactions by posting receipts and resolving discrepancies according to established policies and procedures in an efficient, timely and accurate manner

Responsibilities

• Prepare, verify, and process invoices for sales or services rendered
• Enter data on invoices; ensure proper coding on documents
• Resolve disputes on billing calculation with customers based on actual data, includes but not limited to billing rates and tax details
• Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax or mail
• Update receivables by totaling unpaid invoices
• Resolve valid or authorized deductions by entering adjusting entries
• Resolve invalid or unauthorized deductions by following pending deductions procedures
• Resolve collections by examining customer payment plans, payment history, credit line
• Summarizes receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals; preparing reports
• Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
• Protect organization’s value by keeping information confidential

Qualifications

• Minimum of 1-2 years of relevant experience
• Bachelor's Degree in Finance/Accounting/Business
• Self motivated and able to work with minimum supervision
• Strong communication and interpersonal skills to work with people of all levels
• Meticulous and able to prioritize work assignments
• Able to handle high volume transactions in a complex environment
• Must be proficient in using Microsoft Excel

Special Project Manager

Midtrans strives to develop a better payment solution for the digital economy of Indonesia. As PMO, you will be responsible to assist the creation of a generic common set of principles, practices, and templates for managing various projects including the approach to gather relevant project data and has to produce information to be presented for review by the management, and also track the overall status of the projects across the company. You will also be responsible to craft or strategize new business ideas to provide more supportive solutions to the digital economy stakeholders, and also provide a Center of Excellence (CoE) to assist the involved team to ensure all teams are aligned towards the overall strategy.  

Roles & Resposibilities

• Explore or Analyze - how Midtrans can provide payment solutions even better to the digital economy stakeholders.
• Initiate setup goals and formulate the strategy that aligns with the overall company strategy
• Execute the initiatives with relevant teams to maintain the harmony, interdependencies across the teams to  meet the goals and objectives of the executive leadership team
• Implement the Center of Excellence to establish required principles, guidance, performance monitoring system  to ensure the continuous successfulness of the initiatives
• Providing both verbal and written communications regarding comprehensive initiative/project status. 

Qualifications

• Bachelor's degree in business management or related area.
• A minimum of 3 year(s) of experience
• Experienced in a role of Project Manager or Business Process Improvement or any related field
• Strong leadership and team-building skills, prior experience in leading teams is a plus
• Strong analytical and data processing skills for problem-solving and decision-making
• Loves to write proper documentation and report
• Outstanding Bahasa and English skills, both written and spoken

Strategic Partnerships

Midtrans strives to develop a better payment solutions for the eCommerce industry. Strategic Partnerships Executive plays an important role to build and execute partnerships with local and global clients. What will you do? Strategic Partnerships in Midtrans will assist the Business Department in partnerships functions, including end-to-end management and execution of all partnerships' contractual assets that help drive the company's key business goals. If you have a degree in business or experience working in business development, sales or project management and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward for you to join the team!

Responsibilities

• Acquire and maintaining strategic partners with support in all aspects of deal execution, including prioritization of partners, strategic and product assessment, transaction structuring, and negotiation
• Develop a strong understanding of the e-commerce market and be the first person that a merchant calls for inquiries
• Analyze the client's business to assist on the integration processes with Midtrans, follow through on client's progress, and suggest various payment products and features as appropriate
• Work with relevant internal teams to ensure that all stakeholder is taking input into account in relevant product and policy decisions
• Responsible for administrative duties, such as preparing sales reports, maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Requirements

• Bachelor’s degree in Business Management, Sales, Communication, Statistics or related academic area
• A minimum of 3-4 year(s) of experience in business development, sales or project management is mandatory. Prior experience in e-commerce will be a plus point
• Ability to negotiate, persuade and influence others (both in English and Bahasa)
• Excellent interpersonal, communication, presentation and analytical skills 
• Proven ability to maintain projects and and maintain effective relations with partners