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Transaction Information

Transaction Information

Question

Choose Your Question
  • How to view transactions list?
  • How to cancel transaction?
  • Refund
  • What do I need to pay attention to for transactions with Challenge status?
  • My consumer funds have been deducted, but the status in Midtrans Failure/Pending
  • What is a Chargeback?
  • Why did my customer transaction fail?
  • How to get notifications for transaction’s status changes
  • How to download transaction reports
  • What is the maximum transaction value that can be accepted?
  • Other question

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+62.804.140.1099
Monday - Friday 08.00-21.00 WIB

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