Nikmati biaya transaksi hingga 0% untuk organisasi non-profit tanpa batas waktu melalui program Melangkah Bersama

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Di Midtrans, semua anggota tim kami dapat bekerja dengan inovatif dan memecahkan masalah sambil menikmatinya.

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Keuntungan bekerja di Midtrans
  • Waktu bekerja yang semi-fleksibel
  • Aktivitas olah raga di luar jam kantor, seperti mini soccer, yoga, dan muay thai
  • Perlindungan medis keluarga sampai 3 anak
  • Medical check-up tahunan
  • Berbagai event internal yang menyenangkan
  • Akses gratis ke gym
  • Games di kantor
  • Akses tanpa batas untuk pembelajaran dan pengembangan diri

Job Vacancies

Security & Compliance 08 Feb

DevSecOps

Full-time

Roles and Responsibilities

  • Implement various security control on our environment based on international standards and best practices
  • Evaluate and improve server hardening based on the report from Security Engineer's team
  • Implement technical solution for IT Operations team to mitigate security and compliance related findings
  • Maintain an up to date information on newest security vulnerability and document plan on mitigation process
  • Perform a quick analysis and mitigation action when incidents related to security breach occur in our system
  • Create report regarding security breach when it happens
  • Build and maintain tools and programs to operate, deploy and monitor our distributed platform
  • Assist the devops team in implementing best practices for infrastructure operations, software build and deployment
  • Develop and improve our monitoring and alerting systems
  • Assist with organization wide security considerations

Qualifications

  • Min. 2 years experience in relevant field
  • Have a working knowledge on Linux and *nix System
  • Have a working knowledge on how to harden a Linux System
  • Have a working knowledge on automation system (e.g. Chef, Ansible)
  • Have a working knowledge on orchestration system (e.g. Docker, Kubernetes)
  • Have a strong analytical skill
  • Demonstrate good communication skills
  • Strong experience with documenting test environments
  • Having a working knowledge on managing cloud infrastructure (e.g. GCP, AWS)
  • Having a working knowledge on managing microservices stacks (e.g. Kafka, Kong, HAProxy, etc)
Business & Operations 12 Jan

Operations Program Manager

Full-time

Roles & Responsibilities:

  • Facilitate the team for better creativity and tries to improve the efficiency of the operations team.
  • Ensuring relevant standards, process and regulations are upheld.
  • Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation processes.
  • Bridge communication between users and stakeholders.
  • Responsible for conducting retrospective meetings.
  • Organizes and facilitates the sprint planning meeting.
  • Acts as a safeguard for his team.
  • Reporting product development progress to senior managers. 
  • Ensuring relevant standards, process and regulations are upheld.

Requirements:

  • Bachelor’s degree in business administration or related field.
  • Experience in implementing Program Management / Scrum / Agile methodology.
  • Experience as a Program Manager / Scrum Master / similar role is a big plus.  
  • Good leadership, time management, facilitation, and organizational skills.
  • Working knowledge of payments industry is preferred.
  • Good working knowledge of change management principles and performance evaluation processes.
Business & Operations 12 Jun

Partner Growth Executive

Full-time

Roles & Responsibilities

  • Create an awesome pitching plan for potential merchants, develop a strong understanding of the eCommerce market and be the first person that a merchant calls for any eCommerce inquiries
  • Analyze the market and have a creative mindset yet thinking out of the box in order to achieve the goal
  • Analyze the merchant's business, and suggest various payment products and features as appropriateAssist on the integration processes with Midtrans and follow through on clients' progress
  • Responsible for administrative duties, such as preparing and maintaining sales records, preparing price quotes, and maintaining the entire agreements and forms
  • Communicate effectively and professionally in all forms of communication with merchants

Qualifications

  • Bachelor’s degree in Business Management, Sales, Communication, or related academic area
  • A minimum of 1-2 year(s) of experience in sales or account management
  • Ability to negotiate, persuade and influence others (both in English and Bahasa)Friendly, outgoing, and customer service oriented
  • Excellent interpersonal, communication, presentation, and analytical skills 
  • Proven ability to build and maintain effective relations with customersPossess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. 
  • Possess strong problem solving and decision-making skills while using good judgment.
  • Multi-task and change from one task to another without loss of efficiency or composure. 
Business & Operations 13 Jan

Senior Merchant Support

Full-time

Roles & Responsibilities

  • Design and propose improvements to our Support flow to improve user experience with our Support team
  • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
  • Analyze the merchant's problem; determine the cause of the problem and suggest a solution to solve the problem.
  • Manage effectively the resolution of reported issues.

Qualifications

  • Bachelor degree from technical major (Computer Science, Information Technology, Information System), or experience working professionally in technical support areas
  • At least 2 years of experience in managing/leading Customer Service/Support team
  • A highly analytical problem-solver with attention to detail
  • Strong relationship-building skills, and customer service oriented
  • Strong operational background and a track-record of making data driven decisions.
  • Excellent written and verbal communication, and people skills
  • Ability to handle multiple requests/projects simultaneously and prioritize
  • Ability to work well under pressure in a friendly, calm, and reassuring manner
  • Fluent in both written and spoken English and Indonesian
Business & Operations 12 Oct

Senior Program Manager Offline Payment

Full-time

Responsibilities

  • This role will focus on keeping external or internal clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 
  • This role includes troubleshooting technical issues, ensuring that service agreements get met.
  • In any work setting, this role requires someone who can keep a positive relationship with clients, meet deadlines, lead a team, stay organised, manage conflict and use creativity to find ways to make the service better.
  • Responsible for maintaining and developing key client relationships.
  • Responsible and having strong ownership for the delivery of service and service metrics to the client.
  • Responsible for supporting quality programs.
  • Responsible for embedding new processes and workflows into the team.
  • Drive continuous improvement and value add initiatives.
  • Responsibility for meeting the obligations established within the contract.
  • Responsibility for assessing and implementing change, strategic directions.
  • Ensure process documentation complete and robust.
  • Coaching, developing and managing team members.
  • Ownership of serious issue resolution and escalation management

Requirements

  • 7 years above in Service Delivery or Project Environment.
  • Former experience on Banking - Offline Payment industries will be added value
  • ITIL / PMP would be a plus.
  • Service focused on the ability to meet targets on a continuing basis.
  • Ability to be flexible and work analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
  • Strong supervisory, coaching and project management skills.
  • Ability to manage multiple simultaneous activities across different business activities.
  • Delivery focus documentation is a must.
  • Proven focus on continuous improvement and adding value to clients.
  • Strong organisational, multi-tasking, and time-management skills.
  • Strong communication skills, excellent negotiation, influence, mediation and conflict management skills
  • Ability to work in a process-driven high demand environment.
  • Fluent in English and are a confident communicator
Business & Operations 22 Mar

Strategic Partnerships

Full-time

Responsibilities

  • Acquire and maintaining strategic partners with support in all aspects of deal execution, including prioritization of partners, strategic and product assessment, transaction structuring, and negotiation
  • Develop a strong understanding of the e-commerce market and be the first person that a merchant calls for inquiries
  • Analyze the client's business to assist on the integration processes with Midtrans, follow through on client's progress, and suggest various payment products and features as appropriate
  • Work with relevant internal teams to ensure that all stakeholder is taking input into account in relevant product and policy decisions
  • Responsible for administrative duties, such as preparing sales reports, maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Requirements

  • Bachelor’s degree in Business Management, Sales, Communication, Statistics or related academic area
  • A minimum of 3-4 year(s) of experience in business development, sales or project management is mandatory. Prior experience in e-commerce will be a plus point
  • Ability to negotiate, persuade and influence others (both in English and Bahasa)
  • Excellent interpersonal, communication, presentation and analytical skills 
  • Proven ability to maintain projects and and maintain effective relations with partners
Business & Operations 08 Nov

TechOps - Automation Developer

Full-time

Roles and Responsibilities

  • Identify and solve our internal manual operations with automation
  • Maintain and develop new features for our internal Ops Platform systems

Qualifications

  • Comfortable working with Google Cloud Platform
  • Familiarity with Docker is an advantage
  • Python, and openness to learning another language (e.g. Ruby, Bash) to problem solve
  • Passionate in computer science and likes to tinker with technology
  • Prior experience working in a Startup is a big advantage
  • Like to solve problems
  • High curiosity and likes to investigate independently