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Pelajari

Di Midtrans, semua anggota tim kami dapat bekerja dengan inovatif dan memecahkan masalah sambil menikmatinya.

Penelope & Ralph

Story

Keuntungan bekerja di Midtrans
  • Waktu bekerja yang semi-fleksibel
  • Aktivitas olah raga di luar jam kantor, seperti mini soccer, yoga, dan muay thai
  • Perlindungan medis keluarga sampai 3 anak
  • Medical check-up tahunan
  • Berbagai event internal yang menyenangkan
  • Akses gratis ke gym
  • Games di kantor
  • Akses tanpa batas untuk pembelajaran dan pengembangan diri

Job Vacancies

Business & Operations 16 May

3PP Partnership

Full-time

Roles & Responsibilities

  • Build a strong partnership with 3PP partners in spirit of providing more solutions to merchants to drive the company's achievement
  • Lead the partnership process starts from building use-cases, strategic and legal arrangement, go-to-market planning, and conduct performance analysis periodically
  • Develop a strong understanding of the e-commerce market and be the first person that a partner calls for inquiries
  • Manage cross-team communication and collaboration to ensure rapport and collaboration between partners and merchants
  • Formulate strategy for the use-cases to the right merchant segmentation
  • Able to create an insightful report of performance and plan to grow the business 

Qualifications

  • A minimum of 2 years of experience in partnership or business development. Prior experience in e-commerce will be a plus point
  • Ability to formulate strategy to drive key performance matrix with key executives 
  • Excellent interpersonal, communication, negotiation, presentation and analytical skills 
  • Proven ability to maintain projects and maintain effective relations with partners
  • Proficiency in English and Bahasa Indonesia, both oral and written.
  • Good in basic excel for data analysis and reporting
Security & Compliance 08 Feb

DevSecOps

Full-time

Roles and Responsibilities

  • Implement various security control on our environment based on international standards and best practices
  • Evaluate and improve server hardening based on the report from Security Engineer's team
  • Implement technical solution for IT Operations team to mitigate security and compliance related findings
  • Maintain an up to date information on newest security vulnerability and document plan on mitigation process
  • Perform a quick analysis and mitigation action when incidents related to security breach occur in our system
  • Create report regarding security breach when it happens
  • Build and maintain tools and programs to operate, deploy and monitor our distributed platform
  • Assist the devops team in implementing best practices for infrastructure operations, software build and deployment
  • Develop and improve our monitoring and alerting systems
  • Assist with organization wide security considerations

Qualifications

  • Min. 2 years experience in relevant field
  • Have a working knowledge on Linux and *nix System
  • Have a working knowledge on how to harden a Linux System
  • Have a working knowledge on automation system (e.g. Chef, Ansible)
  • Have a working knowledge on orchestration system (e.g. Docker, Kubernetes)
  • Have a strong analytical skill
  • Demonstrate good communication skills
  • Strong experience with documenting test environments
  • Having a working knowledge on managing cloud infrastructure (e.g. GCP, AWS)
  • Having a working knowledge on managing microservices stacks (e.g. Kafka, Kong, HAProxy, etc)
Business & Operations 28 Feb

Marketing Intern

Intern

Roles and Responsibilities

  • Responsible for managing content on the channel; identified responses, answering comments, follow up issues and drive positive comments;
  • Give feedback and insight from the audiences to the internal team;
  • Content writing & production
  • Give a quick flag for every related department for any crisis/urgent issue that needs immediate action and response;
  • Responsible for administrative duties.

Requirements

  • On the last semester or fresh graduate (BIG plus if she/he comes from communication/PR major);
  • Have an interest in the financial industry;
  • Able to work at the office at least 4 days/week in 3 months 
  • Proficient in English (especially in writing);
  • Willing to learn new things
Business & Operations 12 Jan

Operations Program Manager

Full-time

Roles & Responsibilities:

  • Facilitate the team for better creativity and tries to improve the efficiency of the operations team.
  • Ensuring relevant standards, process and regulations are upheld.
  • Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation processes.
  • Bridge communication between users and stakeholders.
  • Responsible for conducting retrospective meetings.
  • Organizes and facilitates the sprint planning meeting.
  • Acts as a safeguard for his team.
  • Reporting product development progress to senior managers. 
  • Ensuring relevant standards, process and regulations are upheld.

Requirements:

  • Bachelor’s degree in business administration or related field.
  • Experience in implementing Program Management / Scrum / Agile methodology.
  • Experience as a Program Manager / Scrum Master / similar role is a big plus.  
  • Good leadership, time management, facilitation, and organizational skills.
  • Working knowledge of payments industry is preferred.
  • Good working knowledge of change management principles and performance evaluation processes.
Business & Operations 12 Jun

Partner Growth Executive

Full-time

Roles & Responsibilities

  • Acquire new merchants, develop a strong understanding of the eCommerce market and be the first person that a merchant calls for any eCommerce inquiries
  • Analyze the merchant's business, and suggest various payment products and features as appropriate
  • Assist on the integration processes with Midtrans and follow through on clients' progress
  • Responsible for administrative duties, such as preparing and maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Qualifications

  • Bachelor’s degree in Business Management, Sales, Communication, or related academic area
  • A minimum of 1-2 year(s) of experience in sales or account management is mandatory. Combined with experiences in e-commerce would be a plus point
  • Ability to negotiate, persuade and influence others (both in English and Bahasa)
  • Friendly, outgoing, and customer service oriented
  • Excellent interpersonal, communication, presentation and analytical skills 
  • Proven ability to build and maintain effective relations with customers
Business & Operations 12 Nov

Partner Growth Manager

Full-time

Roles & Responsibilities

  • Lead a team and work alongside the sales team to acquire new clients with support in all aspects of deal execution, including prioritization, strategic and product assessment, transaction structuring, and negotiation
  • Assist in the development of the sales plan. Prepare forecast and OKR reporting for the leaders and upper management, for use in organizational planning, financial forecasting and strategic planning
  • Land and expand: build process and funnel for manual top-down reachout, onboarding and acquisition
  • Provide full visibility into the client pipeline at every stage of engagement
  • Develop a strong understanding of the e-commerce market and be the first person that a client calls for escalation
  • Work closely with the other Business and Partnerships teams to ensure rapport and collaboration between partners and clients
  • Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms

Qualifications

  • Bachelor’s degree in Sales, Business Management, Communication or related academic area
  • A minimum of 3-4 year(s) of experience in sales is mandatory. Prior experience in e-commerce will be a plus point
  • Prior experience in leading teams
  • Proficiency in both Bahasa and English is required
  • Strong leadership and team building skills
  • Ability to negotiate, persuade and influence others
  • Excellent interpersonal, communication, presentation and analytical skills
  • Proven ability to maintain projects and and maintain effective relations with clients
Business & Operations 21 Feb

Partnership Associate - Financial Institution

Full-time

Roles & Responsibilities

  • Build a strong relationship with Bank, Telco, Over the Counter, and other payment providers.
  • Create a clear project documentation
  • Manage project/feature development process.
  • Manage cross-team communication, and guide the internal stakeholders to be able to self-manage
  • Create and analyze feature performance review periodically
  • Conduct regular meeting with stakeholders to improve the performance
  • Conduct continuous improvement of business process
  • Conduct market research regularly to have a better understanding.
  • Manage multiple projects without sacrificing the quality of work
  • Proactively establish good working relationships with all project stakeholders

Qualifications

  • Bachelor’s degree in Computer Science, Information System, or related academic area
  • Have 2 years of working experience (preferably in the e-Commerce industry)
  • Prior experience in project management will be a plus
  • Possess strong analytical and critical thinking skills
  • Excellent interpersonal, communication, and presentation skills
  • Loves to conduct performance analysis
  • Loves to write proper documentation and report
  • Speak and write in English with business-level fluency
Business & Operations 12 Oct

Program Manager Offline Payment

Full-time

Responsibilities

  • This role will focus on keeping external or internal clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 
  • This role includes troubleshooting technical issues, ensuring that service agreements get met.
  • In any work setting, this role requires someone who can keep a positive relationship with clients, meet deadlines, lead a team, stay organised, manage conflict and use creativity to find ways to make the service better.
  • Responsible for maintaining and developing key client relationships.
  • Responsible and having strong ownership for the delivery of service and service metrics to the client.
  • Responsible for supporting quality programs.
  • Responsible for embedding new processes and workflows into the team.
  • Drive continuous improvement and value add initiatives.
  • Responsibility for meeting the obligations established within the contract.
  • Responsibility for assessing and implementing change, strategic directions.
  • Ensure process documentation complete and robust.
  • Coaching, developing and managing team members.
  • Ownership of serious issue resolution and escalation management

Requirements

  • 7 years above in Service Delivery or Project Environment.
  • Former experience on Banking - Offline Payment industries will be added value
  • ITIL / PMP would be a plus.
  • Service focused on the ability to meet targets on a continuing basis.
  • Ability to be flexible and work analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
  • Strong supervisory, coaching and project management skills.
  • Ability to manage multiple simultaneous activities across different business activities.
  • Delivery focus documentation is a must.
  • Proven focus on continuous improvement and adding value to clients.
  • Strong organisational, multi-tasking, and time-management skills.
  • Strong communication skills, excellent negotiation, influence, mediation and conflict management skills
  • Ability to work in a process-driven high demand environment.
  • Fluent in English and are a confident communicator
Business & Operations 13 Jan

Senior Merchant Support

Full-time

Roles & Responsibilities

  • Design and propose improvements to our Support flow to improve user experience with our Support team
  • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
  • Analyze the merchant's problem; determine the cause of the problem and suggest a solution to solve the problem.
  • Manage effectively the resolution of reported issues.

Qualifications

  • Bachelor degree from technical major (Computer Science, Information Technology, Information System), or experience working professionally in technical support areas
  • At least 2 years of experience in managing/leading Customer Service/Support team
  • A highly analytical problem-solver with attention to detail
  • Strong relationship-building skills, and customer service oriented
  • Strong operational background and a track-record of making data driven decisions.
  • Excellent written and verbal communication, and people skills
  • Ability to handle multiple requests/projects simultaneously and prioritize
  • Ability to work well under pressure in a friendly, calm, and reassuring manner
  • Fluent in both written and spoken English and Indonesian
Business & Operations 10 Jun

Special Project Manager

Full-time

Roles & Resposibilities

  • Explore or Analyze - how Midtrans can provide payment solutions even better to the digital economy stakeholders.
  • Initiate setup goals and formulate the strategy that aligns with the overall company strategy
  • Execute the initiatives with relevant teams to maintain the harmony, interdependencies across the teams to  meet the goals and objectives of the executive leadership team
  • Implement the Center of Excellence to establish required principles, guidance, performance monitoring system  to ensure the continuous successfulness of the initiatives
  • Providing both verbal and written communications regarding comprehensive initiative/project status. 

Qualifications

  • Bachelor's degree in business management or related area.
  • A minimum of 3 year(s) of experience
  • Experienced in a role of Project Manager or Business Process Improvement or any related field
  • Strong leadership and team-building skills, prior experience in leading teams is a plus
  • Strong analytical and data processing skills for problem-solving and decision-making
  • Loves to write proper documentation and report
  • Outstanding Bahasa and English skills, both written and spoken
Business & Operations 22 Mar

Strategic Partnerships

Full-time

Responsibilities

  • Acquire and maintaining strategic partners with support in all aspects of deal execution, including prioritization of partners, strategic and product assessment, transaction structuring, and negotiation
  • Develop a strong understanding of the e-commerce market and be the first person that a merchant calls for inquiries
  • Analyze the client's business to assist on the integration processes with Midtrans, follow through on client's progress, and suggest various payment products and features as appropriate
  • Work with relevant internal teams to ensure that all stakeholder is taking input into account in relevant product and policy decisions
  • Responsible for administrative duties, such as preparing sales reports, maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Requirements

  • Bachelor’s degree in Business Management, Sales, Communication, Statistics or related academic area
  • A minimum of 3-4 year(s) of experience in business development, sales or project management is mandatory. Prior experience in e-commerce will be a plus point
  • Ability to negotiate, persuade and influence others (both in English and Bahasa)
  • Excellent interpersonal, communication, presentation and analytical skills 
  • Proven ability to maintain projects and and maintain effective relations with partners