DevSecOps

DevSecOps in Midtrans will be joining a team as a defender of our system. You will work closely with the area of infrastructure, security and operations to automate the building and deployment of our various systems. In this position you will build, maintain, and operate systems to ensure our environment and applications are secure from threats, and meet a number of stringent security, especially PCI DSS. You'll be expected to perform any action that is necessary to prevent any potential breach on our system. Basically, we are a looking for an experienced engineer who brings creativity and craftsmanship to the project of delivering secure payment services. You should be comfortable working in a fast-paced consensus driven culture.

Roles and Responsibilities

• Implement various security control on our environment based on international standards and best practices
• Evaluate and improve server hardening based on the report from Security Engineer's team
• Implement technical solution for IT Operations team to mitigate security and compliance related findings
• Maintain an up to date information on newest security vulnerability and document plan on mitigation process
• Perform a quick analysis and mitigation action when incidents related to security breach occur in our system
• Create report regarding security breach when it happens
• Build and maintain tools and programs to operate, deploy and monitor our distributed platform
• Assist the devops team in implementing best practices for infrastructure operations, software build and deployment
• Develop and improve our monitoring and alerting systems
• Assist with organization wide security considerations

Qualifications

• Min. 2 years experience in relevant field
• Have a working knowledge on Linux and *nix System
• Have a working knowledge on how to harden a Linux System
• Have a working knowledge on automation system (e.g. Chef, Ansible)
• Have a working knowledge on orchestration system (e.g. Docker, Kubernetes)
• Have a strong analytical skill
• Demonstrate good communication skills
• Strong experience with documenting test environments
• Having a working knowledge on managing cloud infrastructure (e.g. GCP, AWS)
• Having a working knowledge on managing microservices stacks (e.g. Kafka, Kong, HAProxy, etc)

Merchant Support Engineer

Merchant Support Engineer in Midtrans will help eCommerce merchants to identify their problems and give them the best solution. You must give the solution that is understandable by merchants, so that they are happy with our service! You will be a part of our Support Team, where you will gain and learn knowledge regarding the whole process of eCommerce and payment gateway, both from technical side and operational side.

Roles & Responsibilities

• Analyze the merchant's problem and suggest the best solutions
• Assist on the integration processes with Midtrans
• Maintain some library (PHP, Java, Ruby) / plugin (Prestashop, Woocommerce, Magento, Opencart) / affiliated platforms (Shopify)

Qualifications

• Bachelor's degree from technical major (Computer Science, Information Technology, Information System)
• Familiarity with 1 or more of backend programming/scripting language (Java, PHP, Node JS, Python, Ruby, Java, Go, ASP, .NET, etc.) is a must
• Fresh graduates are welcome to apply
• A highly analytical problem-solver
• Attention to details
• Excellent communication skills
• Ability to work independently as well as in teams
• Ability to work well under pressure
• Fluent in both written and spoken English and Indonesian
• Appreciates high-performance and reusable codes

Big Plus If You Have

• Contribution to open-source projects (please share your github account)
• Previous work on any plugin / affiliated platforms
• Basic knowledge of version-control/code-collaboration tools like Git (Github, Gitlab, Bitbucket, etc.)
• Understanding of Object Oriented Programming or Functional Programming paradigm

Operations Program Manager

Midtrans strives to develop better payment solutions for the eCommerce industry. Operations Program Manager at Midtrans plays an important role in making sure our operations processes work efficiently and effectively. 

Roles & Responsibilities:

• Facilitate the team for better creativity and tries to improve the efficiency of the operations team.
• Ensuring relevant standards, process and regulations are upheld.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation processes.
• Bridge communication between users and stakeholders.
• Responsible for conducting retrospective meetings.
• Organizes and facilitates the sprint planning meeting.
• Acts as a safeguard for his team.
• Reporting product development progress to senior managers. 
• Ensuring relevant standards, process and regulations are upheld.

Requirements:

• Bachelor’s degree in business administration or related field.
• Experience in implementing Program Management / Scrum / Agile methodology.
• Experience as a Program Manager / Scrum Master / similar role is a big plus.  
• Good leadership, time management, facilitation, and organizational skills.
• Working knowledge of payments industry is preferred.
• Good working knowledge of change management principles and performance evaluation processes.

Partner Engagement Executive

Midtrans strives to develop better payment solutions for the eCommerce industry. Business Expansion in Midtrans is crucial for expanding growth of our existing eCommerce merchants. What will you do? You will assist the Business Department in expansion functions, including analyzing and managing the growth of specific, existing eCommerce merchants and/or projects in the online industry. You will engage with our partners and clients to grow their business volume and have better sustainability in the industry. You will also be the bridge of communication for our partners and clients whenever we launch new products by preparing sales presentation on a regular basis. If you have a degree in business or experience working in a sales and/or account management functions and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward for you to join the team! Employment Status: Permanent Employee

Roles & Responsibilities

• Maintain pipelines of existing accounts
• Follow through on clients' progress and perform scheduled periodic visits to clients
• Conduct sales presentation to all clients on an agreed-upon and consistent basis
• Liaise with Business Intelligence team to research market trends and develop mix of products and services to meet clients' business needs
• Assist on diversifying accounts through current clients portfolio i.e. obtaining referrals
• Administer troubleshooting actions related to integration and payment errors
• Responsible for administrative duties, such as preparing sales reports, maintaining sales records, preparing price quotes and maintaining the entire agreements and forms

Qualifications

• Bachelor’s degree in Business Management, Sales, Communication, or related academic area
• A minimum of 2-3 year(s) of experience in marketing and sales
• Willingness to go out of office for conducting presentations and meetings
• Ability to negotiate, persuade and influence others
• Excellent interpersonal, communication, presentation and analytical skills
• Proficient in MS Office software especially Outlook, Excel, Powerpoint, and Word
• Proven ability to build and maintain effective relations with customers

Partner Growth Executive

Midtrans strives to develop better payment solutions for the eCommerce industry. Partner Growth Executive plays an important role to introduce Midtrans' initiatives and innovations to partners and clients in order to support their business.  What will you do? Partner Growth Executive in Midtrans will assist the Business Department in acquisition functions, including analyzing and managing the growth of eCommerce merchants in the online industry. You will engage with our partners and clients to grow their business volume and have better sustainability in the industry. You will also be the bridge of communication for our partners and clients whenever we launch new products by preparing sales presentations on a regular basis. If you have a degree in business or experience working in sales and/or marketing functions and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward to you joining the team! 

Roles & Responsibilities

• Create an awesome pitching plan for potential merchants, develop a strong understanding of the eCommerce market and be the first person that a merchant calls for any eCommerce inquiries
• Analyze the market and have a creative mindset yet thinking out of the box in order to achieve the goal
• Analyze the merchant's business, and suggest various payment products and features as appropriateAssist on the integration processes with Midtrans and follow through on clients' progress
• Responsible for administrative duties, such as preparing and maintaining sales records, preparing price quotes, and maintaining the entire agreements and forms
• Communicate effectively and professionally in all forms of communication with merchants

Qualifications

• Bachelor’s degree in Business Management, Sales, Communication, or related academic area
• A minimum of 1-2 year(s) of experience in sales or account management
• Ability to negotiate, persuade and influence others (both in English and Bahasa)Friendly, outgoing, and customer service oriented
• Excellent interpersonal, communication, presentation, and analytical skills 
• Proven ability to build and maintain effective relations with customersPossess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects. 
• Possess strong problem solving and decision-making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure. 

Partner Growth Manager

Midtrans strives to develop a better payment solution for the eCommerce industry. As a Partner Growth Manager in Midtrans plays an important role to acquire new deals and start partnerships with local and global eCommerce business players. What will you do? Partner Growth Manager in Midtrans will supervise Partner growth team, including end-to-end management and execution of all clients' contractual assets that help drive the company's key business goals. If you have a degree in business or experience working in sales or other related areas and would like to work with a dynamic team who strives to provide the best payment solutions, we would love to hear from you and look forward for you to join the team!

Roles & Responsibilities

• Lead a team and work alongside the sales team to acquire new clients with support in all aspects of deal execution, including prioritization, strategic and product assessment, transaction structuring, and negotiation
• Assist in the development of the sales plan. Prepare forecast and OKR reporting for the leaders and upper management, for use in organizational planning, financial forecasting and strategic planning
• Land and expand: build process and funnel for manual top-down reachout, onboarding and acquisition
• Provide full visibility into the client pipeline at every stage of engagement
• Develop a strong understanding of the e-commerce market and be the first person that a client calls for escalation
• Work closely with the other Business and Partnerships teams to ensure rapport and collaboration between partners and clients
• Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms

Qualifications

• Bachelor’s degree in Sales, Business Management, Communication or related academic area
• A minimum of 3-4 year(s) of experience in sales is mandatory. Prior experience in e-commerce will be a plus point
• Prior experience in leading teams
• Proficiency in both Bahasa and English is required
• Strong leadership and team building skills
• Ability to negotiate, persuade and influence others
• Excellent interpersonal, communication, presentation and analytical skills
• Proven ability to maintain projects and and maintain effective relations with clients

Program Manager Offline Payment

Midtrans thrives to develop better payment solutions for the Indonesia industries (both brick-n-mortar store and eCommerce). As Program Manager Offline Payment you will be part of business & operations team accountable for delivering special projects across Offline Payment products (Lombok, Gopay & Unified). Partnering with Device Management team, Go-To-Market and Product and Development Teams to execute strategies for highest priority products and solutions, for different segments of the merchant.

Responsibilities

• This role will focus on keeping external or internal clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 
• This role includes troubleshooting technical issues, ensuring that service agreements get met.
• In any work setting, this role requires someone who can keep a positive relationship with clients, meet deadlines, lead a team, stay organised, manage conflict and use creativity to find ways to make the service better.
• Responsible for maintaining and developing key client relationships.
• Responsible and having strong ownership for the delivery of service and service metrics to the client.
• Responsible for supporting quality programs.
• Responsible for embedding new processes and workflows into the team.
• Drive continuous improvement and value add initiatives.
• Responsibility for meeting the obligations established within the contract.
• Responsibility for assessing and implementing change, strategic directions.
• Ensure process documentation complete and robust.
• Coaching, developing and managing team members.
• Ownership of serious issue resolution and escalation management

Requirements

• 7 years above in Service Delivery or Project Environment.
• Former experience on Banking - Offline Payment industries will be added value
• ITIL / PMP would be a plus.
• Service focused on the ability to meet targets on a continuing basis.
• Ability to be flexible and work analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Strong supervisory, coaching and project management skills.
• Ability to manage multiple simultaneous activities across different business activities.
• Delivery focus documentation is a must.
• Proven focus on continuous improvement and adding value to clients.
• Strong organisational, multi-tasking, and time-management skills.
• Strong communication skills, excellent negotiation, influence, mediation and conflict management skills
• Ability to work in a process-driven high demand environment.
• Fluent in English and are a confident communicator

Senior Merchant Support

Senior Merchant Support in Midtrans will help eCommerce merchants to identify their problem and give them the best solution - we’re looking for someone who can guide the organization to design and deliver incredible user experiences when interacting with our Support team. You will be working closely with other Midtrans teams to holistically provide merchants a great payments experience. 

Roles & Responsibilities

• Design and propose improvements to our Support flow to improve user experience with our Support team
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
• Analyze the merchant's problem; determine the cause of the problem and suggest a solution to solve the problem.
• Manage effectively the resolution of reported issues.

Qualifications

• Bachelor degree from technical major (Computer Science, Information Technology, Information System), or experience working professionally in technical support areas
• At least 2 years of experience in managing/leading Customer Service/Support team
• A highly analytical problem-solver with attention to detail
• Strong relationship-building skills, and customer service oriented
• Strong operational background and a track-record of making data driven decisions.
• Excellent written and verbal communication, and people skills
• Ability to handle multiple requests/projects simultaneously and prioritize
• Ability to work well under pressure in a friendly, calm, and reassuring manner
• Fluent in both written and spoken English and Indonesian